How To Fix /PICM/UI101 - No status specified in Customizing for issue type '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: /PICM/UI -

• Message number: 101

• Message text: No status specified in Customizing for issue type '&1'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PICM/UI101 - No status specified in Customizing for issue type '&1' ?

  The SAP error message /PICM/UI101 No status specified in Customizing for issue type '&1' typically occurs in the context of the SAP Customer Relationship Management (CRM) or SAP Service Management modules. This error indicates that there is a missing configuration for a specific issue type in the system.
  Cause:
  The error is caused by the absence of a defined status for the specified issue type in the system's customizing settings. This can happen if:
  
  The issue type has not been properly configured in the system.
  The status profile for the issue type is missing or incomplete.
  There may be a mismatch between the issue type being used and the statuses defined in the customizing settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for issue types. This is usually found under:
  Customer Relationship Management -> Service Management -> Service Order -> Define Issue Types
  
  Ensure that the issue type specified in the error message is listed and properly configured.
  
  
  
  Define Status Profile:
  
  In the same IMG area, check if there is a status profile assigned to the issue type.
  If not, create a new status profile or assign an existing one that includes the necessary statuses.
  
  
  
  Assign Statuses:
  
  Ensure that the statuses required for the issue type are defined and assigned correctly.
  You may need to create new statuses if they do not exist.
  
  
  
  Transport Changes:
  
  If you are working in a development environment, ensure that any changes made are transported to the quality and production environments.
  
  
  
  Testing:
  
  After making the necessary changes, test the issue type again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access the SAP Customizing Implementation Guide.
  CRMD_ORDER: Access the CRM Order Management area to check existing issue types and their statuses.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for detailed information on configuring issue types and status profiles in CRM.
  
  
  
  Support:
  
  If the issue persists after checking the configurations, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  By following these steps, you should be able to resolve the error and ensure that the issue type is properly configured in your SAP system.