How To Fix /PF1/MSG_RECALL011 - Return for external Item &1 failed: Order could not be created.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_RECALL -

• Message number: 011

• Message text: Return for external Item &1 failed: Order could not be created.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_RECALL011 - Return for external Item &1 failed: Order could not be created. ?

  The SAP error message /PF1/MSG_RECALL011 Return for external Item &1 failed: Order could not be created typically indicates that there was an issue when trying to create a return order for an external item in the SAP system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Missing Master Data: The item may not have the necessary master data (like material master, vendor master, etc.) set up in the system.
  Incorrect Item Status: The item might be in a status that does not allow for returns (e.g., it could be marked as non-returnable).
  Configuration Issues: There may be configuration settings in the system that prevent the creation of return orders for certain item types or conditions.
  Insufficient Authorizations: The user attempting to create the return order may not have the necessary authorizations to perform this action.
  System Errors: There could be temporary system issues or inconsistencies in the database that are causing the error.
  Incomplete Return Process: The return process may not have been properly initiated or completed in previous steps.
  
  Solutions:
  
  Check Master Data: Verify that the material and vendor master data are correctly set up and that the item is marked as returnable.
  Review Item Status: Check the status of the item in the system to ensure it is eligible for return.
  Configuration Review: Consult with your SAP configuration team to ensure that the settings for return orders are correctly configured.
  Authorization Check: Ensure that the user has the necessary permissions to create return orders. This may involve checking roles and authorizations in the SAP system.
  System Logs: Review system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Reinitiate the Process: If the return process was interrupted, try to reinitiate it from the beginning to ensure all steps are followed correctly.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VL01N (Create Outbound Delivery) that may be involved in the return process.
  SAP Notes: Search for SAP Notes related to return orders and the specific error message for any patches or updates that may resolve the issue.
  Documentation: Review SAP documentation on return processes and order management for best practices and troubleshooting tips.
  
  By systematically checking these areas, you should be able to identify the root cause of the error and implement an appropriate solution.