How To Fix /PF1/MSG_PO_GENERAL163 - Reference account holder was substituted from &1 to &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_GENERAL -

• Message number: 163

• Message text: Reference account holder was substituted from &1 to &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_GENERAL163 - Reference account holder was substituted from &1 to &2 ?

  The SAP error message /PF1/MSG_PO_GENERAL163 indicates that there has been a substitution of the reference account holder in a purchase order or related document. This typically occurs in the context of financial transactions where a reference account holder is specified, and for some reason, the system has automatically changed this reference from one account holder (&1) to another (&2).
  Cause:
  
  Configuration Settings: The substitution may be due to configuration settings in the SAP system that dictate how account holders are assigned or substituted based on certain criteria.
  Master Data Changes: Changes in master data related to account holders or vendors may trigger this substitution.
  Business Rules: There may be business rules or workflows in place that automatically substitute account holders based on specific conditions (e.g., account holder availability, changes in responsibility, etc.).
  User Input: Sometimes, the user may have inadvertently triggered a substitution by entering data that does not match the expected criteria.
  
  Solution:
  
  Review Configuration: Check the configuration settings related to account holder assignments in the SAP system. This may involve looking at the relevant customizing settings in the SAP IMG (Implementation Guide).
  Check Master Data: Review the master data for both the original and substituted account holders to ensure that they are set up correctly and that there are no discrepancies.
  Analyze Business Rules: If there are specific business rules or workflows that govern account holder assignments, review these to understand why the substitution occurred.
  User Training: If the issue is related to user input, consider providing additional training to users on how to correctly enter data to avoid triggering unintended substitutions.
  Consult Documentation: Refer to SAP documentation or support notes related to this specific error message for additional insights or updates that may address the issue.
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes such as ME21N (Create Purchase Order), ME22N (Change Purchase Order), or ME23N (Display Purchase Order) to see where the substitution is occurring.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal for any patches or updates that may resolve the issue.
  Debugging: If you have access to technical resources, consider debugging the process to see the exact point at which the substitution occurs and why.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who specializes in SAP procurement and financial processes for further assistance.