How To Fix /PF1/MSG_PO_GENERAL037 - Customer segment has not been retrieved correctly

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_GENERAL -

• Message number: 037

• Message text: Customer segment has not been retrieved correctly

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_GENERAL037 - Customer segment has not been retrieved correctly ?

  The SAP error message /PF1/MSG_PO_GENERAL037 indicates that the customer segment has not been retrieved correctly during a process, typically related to purchasing or sales order processing. This error can occur in various scenarios, such as when creating or processing purchase orders, sales orders, or during the integration of customer data.
  Causes:
  
  Data Inconsistency: The customer master data may be incomplete or inconsistent. This can happen if the customer segment is not properly maintained in the system.
  Missing Configuration: The necessary configuration for customer segments in the relevant organizational units may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to access the customer segment data.
  System Errors: There may be temporary issues with the SAP system or database that prevent the retrieval of the customer segment.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify that the customer segment is correctly maintained.
  Ensure that all required fields are filled out and that the customer is active.
  
  
  
  Review Configuration:
  
  Check the configuration settings for customer segments in the relevant customizing transactions (e.g., SPRO).
  Ensure that the customer segment is defined for the relevant sales area or purchasing organization.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access customer data. This can be checked in transaction SU53 after the error occurs.
  If necessary, consult with your SAP security team to ensure proper roles and authorizations are assigned.
  
  
  
  System Check:
  
  If the issue persists, check for any system errors or logs that might indicate a problem with the database or application server.
  You can use transaction SM21 to check the system log for any related errors.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction code and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VK03, ME23N, etc., for viewing customer and order data.
  SAP Documentation: Review SAP documentation related to customer master data and purchasing/sales order processing for best practices and troubleshooting tips.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /PF1/MSG_PO_GENERAL037.