How To Fix /PF1/MSG_PO_GENERAL036 - Customer and segment ID have not been retrieved correctly

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_GENERAL -

• Message number: 036

• Message text: Customer and segment ID have not been retrieved correctly

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_GENERAL036 - Customer and segment ID have not been retrieved correctly ?

  The SAP error message /PF1/MSG_PO_GENERAL036 indicates that there is an issue with retrieving the customer and segment ID in the context of a purchase order or related document. This error typically arises in the SAP system when there is a problem with the data being processed, particularly in the context of customer master data or segmentation.
  Causes:
  
  Missing or Incomplete Data: The customer master data may not be fully maintained, or the segment ID may not be assigned correctly.
  Configuration Issues: There may be configuration issues in the system related to customer segmentation or the way customer data is linked to purchase orders.
  Authorization Issues: The user may not have the necessary authorizations to access the customer or segment data.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in related tables.
  Custom Development: If there are custom developments or enhancements in the system, they may not be functioning correctly, leading to this error.
  
  Solutions:
  
  
  Check Customer Master Data: Verify that the customer master data is complete and correctly maintained. Ensure that the segment ID is assigned to the customer.
  
  Transaction Code: XD03 (Display Customer) or XD02 (Change Customer)
  
  
  
  Review Configuration Settings: Check the configuration settings related to customer segmentation in the SAP system. This can be done through the SPRO transaction.
  
  Path: SPRO > SAP Reference IMG > Sales and Distribution > Master Data > Business Partners > Define Customer Account Groups
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the customer and segment data. This can be checked with the help of a security administrator.
  
  
  Data Consistency Check: Run consistency checks on the relevant tables to identify any missing or inconsistent data. This may involve checking the customer and segment tables in the database.
  
  
  Debugging Custom Code: If there are custom developments, debug the code to identify any issues that may be causing the error. This may require the assistance of a developer.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME21N (Create Purchase Order), ME22N (Change Purchase Order), and ME23N (Display Purchase Order) to see where the error occurs.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to customer master data and segmentation for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.