How To Fix /PF1/MSG_PO_EV035 - Customer segment: No SLA found by business partner &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_EV -

• Message number: 035

• Message text: Customer segment: No SLA found by business partner &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_EV035 - Customer segment: No SLA found by business partner &1 ?

  The SAP error message /PF1/MSG_PO_EV035 indicates that there is no Service Level Agreement (SLA) found for the specified business partner in the context of a customer segment. This error typically arises in scenarios involving procurement or service management where SLAs are used to define the terms of service delivery.
  Cause:
  
  Missing SLA Configuration: The most common cause is that there is no SLA defined for the specific business partner in the system.
  Incorrect Business Partner Assignment: The business partner may not be correctly assigned to the customer segment or may not have the necessary data linked to it.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the business partner or the SLA.
  SLA Validity: The SLA may exist but could be inactive or not valid for the current date or conditions.
  
  Solution:
  
  
  Check SLA Configuration:
  
  Navigate to the SLA configuration in your SAP system.
  Ensure that an SLA is defined for the relevant business partner and customer segment.
  If not, create a new SLA or modify an existing one to include the necessary business partner.
  
  
  
  Verify Business Partner Data:
  
  Check the business partner master data to ensure it is correctly set up.
  Ensure that the business partner is assigned to the correct customer segment.
  
  
  
  Review SLA Validity:
  
  Check the validity dates of the SLA to ensure it is active and applicable for the current transaction.
  If the SLA is expired, consider creating a new one or extending the validity of the existing SLA.
  
  
  
  Data Consistency Checks:
  
  Run data consistency checks to identify any discrepancies in the master data.
  Correct any inconsistencies found in the business partner or SLA data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring SLAs and business partners.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner), SLACONF (SLA Configuration), or SPRO (Customizing) to access the relevant configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message and ensure that the necessary SLAs are in place for your business partners.