How To Fix /PF1/MSG_PO_EV036 - Customer segment: Group SLA identified by group BP &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_EV -

• Message number: 036

• Message text: Customer segment: Group SLA identified by group BP &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_EV036 - Customer segment: Group SLA identified by group BP &1 ?

  The SAP error message /PF1/MSG_PO_EV036 typically indicates an issue related to the customer segment in the context of a Group Service Level Agreement (SLA) identified by a Business Partner (BP). This error can arise in various scenarios, particularly when dealing with purchasing documents, sales orders, or service agreements.
  Cause:
  The error message usually occurs due to one of the following reasons:
  
  
  Missing Configuration: The customer segment or the Group SLA may not be properly configured in the system. This could involve missing entries in the relevant tables or incorrect settings in the configuration.
  
  
  Business Partner Issues: The Business Partner (BP) referenced in the error may not have the necessary attributes or settings defined, such as the customer segment or the group SLA.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the customer segment or the Business Partner, such as missing or incorrect data entries.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or modify the customer segment or related data.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify the configuration of the customer segment and Group SLA in the relevant customizing settings. Ensure that the necessary entries exist and are correctly defined.
  
  
  
  Review Business Partner Data:
  
  Check the Business Partner master data to ensure that the customer segment and Group SLA are correctly assigned. You can do this by navigating to the Business Partner transaction (BP) and reviewing the relevant data.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the customer segment or Business Partner data. This may involve running reports or using transaction codes like SE16N to check the relevant tables.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the customer segment and related data. You may need to consult with your SAP security team to verify this.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional insights or specific troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant context to help them diagnose the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), ME21N (Create Purchase Order), and ME22N (Change Purchase Order) to navigate and check the necessary data.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as they may provide specific fixes or patches.
  User Forums: Consider checking SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement an appropriate solution.