How To Fix /PF1/MSG_PO_EV032 - Customer segment: Customer (&1), group (&2) and segment (&3) identified

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_EV -

• Message number: 032

• Message text: Customer segment: Customer (&1), group (&2) and segment (&3) identified

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_EV032 - Customer segment: Customer (&1), group (&2) and segment (&3) identified ?

  The SAP error message /PF1/MSG_PO_EV032 typically indicates an issue related to the customer segment in the context of purchasing or sales documents. This error message suggests that there is a conflict or inconsistency with the customer segment, customer group, and the specific customer identified in the system.
  Cause:
  
  Data Inconsistency: The customer segment, group, or specific customer may not be properly configured in the system. This could be due to missing or incorrect master data.
  Configuration Issues: The configuration settings for customer segments or groups may not align with the business rules or requirements.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the customer segment data.
  Missing Assignments: The customer may not be assigned to the correct segment or group in the system.
  
  Solution:
  
  
  Check Master Data: Verify the customer master data for the customer in question. Ensure that the customer segment and group are correctly assigned.
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data) and check the segment and group assignments.
  
  
  
  Review Configuration: Check the configuration settings for customer segments and groups in the SAP system.
  
  Use transaction code SPRO to access the configuration settings and ensure that the segments and groups are correctly defined and assigned.
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and modify customer segment data.
  
  Check the user roles and authorizations in transaction code SU01.
  
  
  
  Consult Documentation: Review any relevant documentation or guidelines related to customer segmentation in your organization to ensure compliance with business rules.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  Related Information:
  
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific notes that address known issues or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, and SPRO for managing customer data and configuration.
  User Documentation: Review any internal documentation or training materials related to customer segmentation and master data management in your organization.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.