How To Fix /PF1/MSG_PO_EV031 - Customer segment: Segment identified by account product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_EV -

• Message number: 031

• Message text: Customer segment: Segment identified by account product &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_EV031 - Customer segment: Segment identified by account product &1 ?

  The SAP error message /PF1/MSG_PO_EV031 typically relates to issues with customer segments in the context of account products. This error can occur in various scenarios, particularly when dealing with customer master data or during the processing of sales orders, purchase orders, or other transactions that involve customer accounts.
  Cause:
  The error message indicates that there is a problem with the customer segment associated with a specific account product. The segment may not be properly defined, or there may be inconsistencies in the data. Common causes include:
  
  Missing or Incorrect Configuration: The customer segment may not be configured correctly in the system.
  Data Inconsistencies: There may be inconsistencies in the customer master data or account product settings.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the customer segment.
  Business Rules: Certain business rules or validations may be preventing the transaction from proceeding.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Segment Configuration:
  
  Navigate to the configuration settings for customer segments in your SAP system.
  Ensure that the segment associated with the account product is correctly defined and active.
  
  
  
  Review Customer Master Data:
  
  Check the customer master data for the specific customer involved in the transaction.
  Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Validate Account Product Settings:
  
  Review the settings for the account product referenced in the error message.
  Ensure that the account product is correctly linked to the customer segment.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access and modify the customer segment.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to the error message and its context.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction information.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like XD01, XD02, or XD03 to manage customer master data.
  Customizing Settings: Access the customizing settings via transaction SPRO to review the configuration for customer segments and account products.
  User Authorizations: Check user roles and authorizations in transaction SU01 or PFCG to ensure proper access rights.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the error message /PF1/MSG_PO_EV031.