How To Fix /PF1/MSG_PO_E767 - Recall conversion failed due to order status.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_E -

• Message number: 767

• Message text: Recall conversion failed due to order status.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_E767 - Recall conversion failed due to order status. ?

  The SAP error message /PF1/MSG_PO_E767 indicates that a recall conversion has failed due to the order status. This typically occurs in the context of purchase orders (POs) or related documents in SAP, particularly when trying to process or convert a recall request.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Order Status: The purchase order may be in a status that does not allow for recall conversion. For example, if the order is already completed, canceled, or has been fully delivered, the system may prevent any further changes.
  Document Flow: There may be related documents (like goods receipts or invoices) that are preventing the recall from being processed.
  Authorization Issues: The user may not have the necessary permissions to perform the recall conversion on the specified order.
  Configuration Issues: There may be specific configurations in the system that restrict the recall conversion based on certain criteria.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Order Status: Review the status of the purchase order. If it is completed or canceled, you may need to reverse or adjust the status before attempting the recall conversion again.
  
  
  Review Document Flow: Check if there are any related documents (like goods receipts or invoices) that are linked to the purchase order. If there are, you may need to address those documents first.
  
  
  User Authorization: Ensure that the user attempting the recall conversion has the necessary authorizations. You may need to consult with your SAP security team to verify this.
  
  
  Consult SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or patches related to this error message.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP directly for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME22N (Change Purchase Order) or ME23N (Display Purchase Order) to investigate the order status.
  SAP Documentation: Review SAP documentation related to purchase order processing and recall conversions for more detailed guidance.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the failure.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.