How To Fix /PF1/MSG_PO_E748 - Payment matched by recall &1 but is locked by another process

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_E -

• Message number: 748

• Message text: Payment matched by recall &1 but is locked by another process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_E748 - Payment matched by recall &1 but is locked by another process ?

  The SAP error message /PF1/MSG_PO_E748 indicates that a payment is being matched by a recall process, but it is currently locked by another process. This typically occurs in scenarios where multiple users or processes are trying to access or modify the same payment document simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user or process is currently processing the payment, which causes a lock on the document.
  Long-running Transactions: If a transaction takes too long to complete, it can hold locks longer than expected, preventing other processes from accessing the same data.
  System Configuration: Certain configurations in the SAP system may lead to more frequent locking situations, especially in high-volume environments.
  
  Solution:
  
  Wait and Retry: Often, the simplest solution is to wait for a few moments and then retry the operation. The lock may be released once the other process completes.
  Identify the Lock: Use transaction code SM12 to check for active locks. You can identify the user or process that is holding the lock and take appropriate action.
  Terminate the Lock: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other process is still running.
  Review Processes: Analyze the processes that are causing locks. If certain transactions are frequently causing locks, consider optimizing them or scheduling them during off-peak hours.
  Increase Lock Timeout: If applicable, you may want to review and adjust the lock timeout settings in the system configuration to reduce the frequency of lock conflicts.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  ST22: To analyze dumps that may provide insights into the issue.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on best practices for handling locks.
  Performance Monitoring: Regularly monitor system performance and transaction processing times to identify potential bottlenecks that could lead to locking issues.
  
  If the problem persists, it may be beneficial to consult with your SAP Basis team or SAP support for further investigation and resolution.