How To Fix /PF1/MSG_PO_E749 - Recall matched payment &2 but it was locked by another process

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_E -

• Message number: 749

• Message text: Recall matched payment &2 but it was locked by another process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_E749 - Recall matched payment &2 but it was locked by another process ?

  The SAP error message /PF1/MSG_PO_E749 indicates that there is an issue with recalling a matched payment for a purchase order (PO) because the payment is currently locked by another process. This typically occurs in scenarios where multiple users or processes are trying to access or modify the same payment document simultaneously.
  Cause:
  
  Concurrent Access: Another user or process is currently processing the payment, which locks the document for editing.
  Long-running Transactions: A transaction that takes a long time to complete may hold the lock longer than expected.
  System Configuration: Certain configurations in the SAP system may lead to locking issues, especially in high-volume environments.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to recall the payment again. The lock may be released once the other process completes.
  Identify the Lock: Use transaction code SM12 to check for locks on the payment document. You can identify the user or process that is holding the lock.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock from SM12. However, this should be done with caution, as it may disrupt the other user's process.
  Check for Background Jobs: Sometimes, background jobs may be processing payments. Check transaction SM37 to see if there are any jobs that might be causing the lock.
  Review System Performance: If this issue occurs frequently, it may be worth reviewing system performance and configurations to optimize locking behavior.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs.
  SE11: To check the database table structure if needed.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on how to handle concurrent processes to minimize locking issues.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further investigation.