How To Fix /PF1/MSG_EH_E738 - Incomplete processing of incoming order; parallelization error

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH_E -

• Message number: 738

• Message text: Incomplete processing of incoming order; parallelization error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH_E738 - Incomplete processing of incoming order; parallelization error ?

  The SAP error message /PF1/MSG_EH_E738 indicates an issue related to the incomplete processing of an incoming order due to a parallelization error. This typically occurs in the context of handling incoming orders in the SAP system, particularly when multiple processes are trying to access or modify the same data simultaneously.
  Cause:
  
  Concurrency Issues: The error often arises when multiple processes attempt to process the same order or data simultaneously, leading to conflicts.
  Locking Mechanisms: SAP uses locking mechanisms to prevent data inconsistencies. If a process holds a lock on a resource that another process needs, it can lead to this error.
  Configuration Issues: There may be configuration settings in the system that are not optimized for parallel processing.
  Data Integrity Issues: If the incoming order data is incomplete or corrupted, it can lead to processing errors.
  
  Solution:
  
  Check for Locks: Use transaction codes like SM12 to check for any locks on the relevant tables or data. If you find locks, you may need to wait for them to be released or manually release them if appropriate.
  Review Parallel Processing Settings: Check the configuration settings for parallel processing in your SAP system. Ensure that they are set up correctly to handle the expected load.
  Error Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong during the processing.
  Data Validation: Ensure that the incoming order data is complete and valid. You may need to implement validation checks before processing.
  Batch Processing: If applicable, consider processing orders in smaller batches to reduce the load on the system and minimize the chances of parallelization errors.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SM37 (Job Monitoring), and SLG1 (Application Log) to diagnose and troubleshoot the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to order processing and parallelization to understand best practices and configuration settings.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation and resolution.