How To Fix /PF1/MSG_EH_E320 - Error during active return: Payment item &1 is already returned

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH_E -

• Message number: 320

• Message text: Error during active return: Payment item &1 is already returned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH_E320 - Error during active return: Payment item &1 is already returned ?

  The SAP error message /PF1/MSG_EH_E320 indicates that there is an issue with a payment item that has already been returned. This typically occurs in the context of financial transactions, particularly in accounts receivable or accounts payable processes where payments are being processed.
  Cause:
  The error is triggered when an attempt is made to process a payment item that has already been marked as returned in the system. This can happen due to several reasons:
  
  Duplicate Processing: The payment item may have been processed multiple times, leading to an attempt to return it again.
  Incorrect Status: The status of the payment item may not have been updated correctly in the system, causing the system to believe it is still active.
  User Error: A user may have inadvertently tried to return a payment that was already returned.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Item Status:
  
  Navigate to the relevant transaction (e.g., FBL1N for vendor line items or FBL5N for customer line items) and check the status of the payment item in question.
  Confirm whether the payment item has indeed been returned.
  
  
  
  Review Return Process:
  
  If the payment item has already been returned, ensure that you are not attempting to return it again. If you need to process a different action, such as a reversal or adjustment, use the appropriate transaction.
  
  
  
  Correct Data Entry:
  
  If the return was processed incorrectly, you may need to reverse the return or correct the entry. This may involve using transaction codes like FBRA (for reversing documents) or other relevant transactions.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to payment processing and returns to ensure that you are following the correct procedures.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FBL1N: Vendor Line Item Display
  FBL5N: Customer Line Item Display
  FBRA: Reversal of Document
  
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles: Ensure that the user attempting to process the return has the appropriate permissions and roles assigned in the SAP system.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.