How To Fix /PF1/MSG_EH_E083 - Time-out for external authorization request

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH_E -

• Message number: 083

• Message text: Time-out for external authorization request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH_E083 - Time-out for external authorization request ?

  The SAP error message /PF1/MSG_EH_E083 Time-out for external authorization request typically indicates that there was a timeout while waiting for an external authorization request to be processed. This can occur in scenarios where SAP is integrated with external systems for authorization checks, such as Single Sign-On (SSO) or other external identity management systems.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external authorization service.
  Performance Issues: The external authorization service may be slow or unresponsive, leading to a timeout.
  Configuration Errors: Incorrect configuration settings in the SAP system or the external service can lead to timeouts.
  Service Unavailability: The external authorization service may be down or undergoing maintenance.
  High Load: The external service may be experiencing high load, causing delays in processing requests.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can communicate with the external authorization service without any network issues.
  Review External Service Status: Verify that the external authorization service is up and running. Check for any maintenance notifications or outages.
  Increase Timeout Settings: If the external service is known to take longer to respond, consider increasing the timeout settings in the SAP configuration.
  Optimize Performance: If the external service is slow, work with the service provider to optimize its performance.
  Check Configuration: Review the configuration settings in both the SAP system and the external service to ensure they are correct and compatible.
  Monitor Load: If the external service is under heavy load, consider load balancing or scaling the service to handle more requests.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Logs and Traces: Review the application logs and traces in SAP to gather more information about the error and its context.
  Documentation: Refer to the documentation for the specific external authorization service being used to ensure proper integration and configuration.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external service for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the timeout issue related to the external authorization request in SAP.