How To Fix /PF1/MSG_EH062 - Log information for a failing item was retrieved for key &1/&2/&3/&4

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 062

• Message text: Log information for a failing item was retrieved for key &1/&2/&3/&4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH062 - Log information for a failing item was retrieved for key &1/&2/&3/&4 ?

  The SAP error message /PF1/MSG_EH062 typically indicates that there is an issue with retrieving log information for a specific item in the system. The message format includes placeholders (&1, &2, &3, &4) that represent specific keys or identifiers related to the failing item.
  Cause:
  The error can occur due to several reasons, including:
  
  Data Inconsistency: The item may not exist in the database, or there may be inconsistencies in the data that prevent the log from being retrieved.
  Authorization Issues: The user may not have the necessary permissions to access the log information for the specified item.
  System Configuration: There may be configuration issues in the system that affect how logs are stored or retrieved.
  Technical Issues: There could be underlying technical problems, such as database connectivity issues or problems with the logging mechanism itself.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Item Existence: Verify that the item identified by the keys (&1, &2, &3, &4) actually exists in the system. You can do this by querying the relevant database tables or using transaction codes that display item details.
  
  
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to view the log information. You may need to consult with your SAP security team to check and adjust user roles and permissions.
  
  
  Examine Configuration: Review the configuration settings related to logging in the system. Ensure that logging is enabled and that the system is correctly set up to store and retrieve log information.
  
  
  Check System Logs: Look at the system logs (transaction SM21) for any additional error messages or warnings that might provide more context about the issue.
  
  
  Database Integrity: If you suspect data inconsistency, consider running database consistency checks or using transaction codes like SE11 or SE16 to inspect the relevant tables.
  
  
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), SM21 (System Log), and SU53 (Authorization Check).
  SAP Notes: Search for SAP Notes related to the error message or the specific transaction you are working with. SAP Notes often contain solutions or workarounds for known issues.
  Documentation: Review SAP documentation for the specific module or functionality you are working with to understand how logging is supposed to work and any prerequisites that may be required.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /PF1/MSG_EH062 error message in SAP.