How To Fix /PF1/MSG_CUST021 - Long texts for messages from account mgmt system cannot be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CUST -

• Message number: 021

• Message text: Long texts for messages from account mgmt system cannot be displayed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CUST021 - Long texts for messages from account mgmt system cannot be displayed ?

  The SAP error message /PF1/MSG_CUST021 indicates that long texts for messages from the account management system cannot be displayed. This error typically arises in the context of SAP systems when there is an issue with the configuration or availability of the long text data associated with specific messages.
  Causes:
  
  Missing Long Texts: The long text for the specific message may not be maintained in the system.
  Authorization Issues: The user may not have the necessary authorizations to view the long texts.
  Configuration Issues: There may be a configuration issue in the message management settings.
  Data Transport Issues: If the system has recently undergone a transport, the long texts may not have been transported correctly.
  System Errors: There could be underlying system errors or inconsistencies in the database.
  
  Solutions:
  
  
  Check Long Text Maintenance:
  
  Navigate to the relevant transaction (e.g., SE91 for message classes) and check if the long texts for the specific message are maintained.
  If they are missing, you may need to create or update them.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to view long texts. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to message management in the system. Ensure that all necessary settings are correctly configured.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, verify that all relevant objects, including long texts, were included in the transport request and successfully imported.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any related errors or warnings that might provide additional context for the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Message Classes: In SAP, messages are often organized into message classes. Each message class can contain multiple messages, and long texts can be associated with these messages.
  Transaction Codes: Familiarize yourself with transaction codes like SE91 (Message Class Maintenance) and SE78 (SAPscript Forms) for managing messages and texts.
  User Authorizations: Understanding the role-based access control in SAP can help in troubleshooting authorization-related issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the /PF1/MSG_CUST021 error message in your SAP system.