How To Fix /PF1/MSG_BC522 - Payment item sent to asynchr. processing (AM system not available)

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_BC -

• Message number: 522

• Message text: Payment item sent to asynchr. processing (AM system not available)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_BC522 - Payment item sent to asynchr. processing (AM system not available) ?

  The SAP error message /PF1/MSG_BC522 indicates that a payment item has been sent for asynchronous processing because the Accounts Management (AM) system is not available. This typically occurs in scenarios where the system is trying to process a payment but cannot connect to the necessary backend services or systems that handle payment processing.
  Cause:
  
  System Unavailability: The AM system or the relevant backend service is down or not reachable due to maintenance, network issues, or server problems.
  Configuration Issues: There may be misconfigurations in the system settings that prevent proper communication with the AM system.
  Performance Issues: The system may be experiencing performance bottlenecks, causing delays in processing.
  Authorization Issues: The user or process may not have the necessary permissions to access the AM system.
  
  Solution:
  
  Check System Status: Verify if the AM system is up and running. Check for any scheduled maintenance or outages.
  Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the AM system.
  Review Configuration: Check the configuration settings in SAP related to the AM system. Ensure that all necessary parameters are correctly set.
  Monitor Performance: Use transaction codes like ST22 (Dump Analysis) or SM21 (System Log) to check for any performance issues or errors that might be affecting the system.
  Authorization Check: Ensure that the user or process has the necessary authorizations to access the AM system.
  Retry Processing: If the issue was temporary, you may be able to retry processing the payment item once the AM system is available again.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring) to check the status of background jobs, and SLG1 (Application Log) to view logs related to the payment processing.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the payment processing module you are using to ensure that all configurations are correct.
  
  If the problem persists after checking these areas, it may be necessary to involve your SAP Basis team or SAP support for further investigation.