How To Fix /PF1/MSG_BC012 - Return for internal item failed; Response type "Retry" determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_BC -

• Message number: 012

• Message text: Return for internal item failed; Response type "Retry" determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_BC012 - Return for internal item failed; Response type "Retry" determined ?

  The SAP error message /PF1/MSG_BC012 Return for internal item failed; Response type "Retry" determined typically occurs in the context of SAP Business Communication (BC) or when dealing with internal items in a business process, such as order processing or invoice handling. This error indicates that there was an issue processing a return for an internal item, and the system has determined that the response type should be "Retry," meaning that the operation should be attempted again.
  Causes:
  
  System Configuration Issues: There may be misconfigurations in the system settings related to the handling of internal items or returns.
  Data Integrity Issues: The data associated with the internal item may be incomplete or incorrect, leading to processing failures.
  Communication Errors: If the return process involves communication with external systems or services, network issues or service unavailability could cause this error.
  Transaction Locking: The item may be locked by another transaction, preventing the return process from completing successfully.
  Authorization Issues: The user may not have the necessary permissions to perform the return operation.
  
  Solutions:
  
  Retry the Operation: Since the response type is "Retry," attempt to process the return again. Sometimes, transient issues can resolve themselves upon retrying.
  Check System Logs: Review the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the failure.
  Validate Data: Ensure that all necessary data for the internal item is complete and correct. Check for missing or incorrect entries in the relevant tables.
  Review Configuration: Check the configuration settings related to returns and internal items in the SAP system. Ensure that they are set up correctly.
  Check for Locks: Use transaction SM12 to check for any locks on the internal item that may be preventing the return process. If locks are found, determine if they can be released.
  User Authorizations: Verify that the user attempting the operation has the necessary authorizations to perform the return. Adjust roles and permissions if needed.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM12 (Display and Delete Locks), and SU53 (Authorization Check).
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Review SAP documentation related to the specific module you are working with (e.g., Sales and Distribution, Materials Management) for additional context on handling returns and internal items.
  
  By following these steps, you should be able to diagnose and resolve the error message effectively.