How To Fix /PF1/MSG_ASYC_POLLER027 - Item transferred to EH after asynchronous answer received from AM

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_ASYC_POLLER -

• Message number: 027

• Message text: Item transferred to EH after asynchronous answer received from AM

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_ASYC_POLLER027 - Item transferred to EH after asynchronous answer received from AM ?

  The SAP error message /PF1/MSG_ASYC_POLLER027 indicates that an item has been transferred to the Error Handling (EH) system after an asynchronous answer was received from the Application Management (AM) system. This typically occurs in scenarios involving asynchronous processing, where a request is sent to an external system, and the response is received later.
  Cause:
  
  Asynchronous Processing: The error usually arises when there is a problem with the asynchronous communication between SAP and an external system. This could be due to network issues, timeouts, or the external system being unavailable.
  Error in External System: The external system may have encountered an error while processing the request, leading to an unsuccessful response.
  Configuration Issues: There may be misconfigurations in the communication settings between SAP and the external system.
  Data Issues: The data being sent to the external system may not meet the required format or validation rules, causing the external system to reject the request.
  
  Solution:
  
  Check Logs: Review the logs in both SAP and the external system to identify the root cause of the error. Look for any specific error messages or codes that can provide more context.
  Network Connectivity: Ensure that there are no network issues affecting the communication between SAP and the external system. Check firewalls, proxies, and other network configurations.
  Configuration Review: Verify the configuration settings for the asynchronous communication. Ensure that the endpoints, protocols, and authentication methods are correctly set up.
  Data Validation: Check the data being sent to the external system for any inconsistencies or validation errors. Ensure that it adheres to the expected format and business rules.
  Retry Mechanism: If the error is transient, consider implementing a retry mechanism to resend the request after a certain interval.
  Error Handling: Review the error handling procedures in your SAP system to ensure that errors are logged and can be monitored effectively.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide guidance on best practices for asynchronous communication.
  Documentation: Review the documentation for the specific integration scenario you are working with, as it may provide insights into common issues and their resolutions.
  Support: If the issue persists, consider reaching out to SAP support or your technical team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /PF1/MSG_ASYC_POLLER027 error message.