How To Fix /PF1/FH_CONV_XML_IMP028 - Cannot find original order with ext. reference &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/FH_CONV_XML_IMP -

• Message number: 028

• Message text: Cannot find original order with ext. reference &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/FH_CONV_XML_IMP028 - Cannot find original order with ext. reference &1 ?

  The SAP error message /PF1/FH_CONV_XML_IMP028 Cannot find original order with ext. reference &1 typically occurs during the processing of XML data imports, particularly when the system is unable to locate an original order based on the external reference provided in the XML file.
  Cause:
  
  Missing Order: The external reference provided in the XML does not correspond to any existing order in the SAP system.
  Incorrect External Reference: The external reference might be incorrectly formatted or contain typographical errors.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between systems if the order was recently created or modified.
  Configuration Issues: The system may not be properly configured to recognize the external reference format being used.
  
  Solution:
  
  Verify External Reference: Check the external reference in the XML file to ensure it is correct and matches an existing order in the SAP system.
  Check Order Existence: Use transaction codes like VA03 (Display Sales Order) or ME23N (Display Purchase Order) to verify if the order exists in the system.
  Data Consistency: Ensure that the data in the XML file is consistent with the data in the SAP system. If the order was recently created, ensure that it has been fully processed and is available.
  Review Configuration: Check the configuration settings related to external references in your SAP system to ensure they are set up correctly.
  Consult Logs: Review any relevant logs or error messages that may provide additional context or details about the failure.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for order management, such as VA03, ME23N, and others that may help in troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation regarding XML data import processes and external reference handling.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.