How To Fix PDFVIEWER006 - Could not find an Adobe application to display the PDF document

SAP Error Message - Details

• Message type: E = Error

• Message class: PDFVIEWER - PDF Viewer

• Message number: 006

• Message text: Could not find an Adobe application to display the PDF document

What causes this issue?

The R/3 System's PDF integration is based on interfaces to the
appropriate Adobe products (Acrobat Reader or Adobe Acrobat, full
product). Neither of these programs could be found on your computer.
The R/3 application will now try to display the document in the HTML
Viewer.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Install either the - free - Adobe Acrobat Reader or Adobe Acrobat, full
product.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PDFVIEWER006 - Could not find an Adobe application to display the PDF document ?

  The SAP error message PDFVIEWER006 indicates that the SAP system is unable to find an Adobe application to display a PDF document. This issue typically arises when the system is configured to use Adobe Reader for PDF viewing, but the application is either not installed, not properly configured, or not accessible from the SAP environment.
  Causes:
  
  Adobe Reader Not Installed: The most common cause is that Adobe Reader is not installed on the client machine where the SAP GUI is running.
  Incorrect Path Configuration: The path to the Adobe Reader executable may not be correctly configured in the SAP settings.
  Compatibility Issues: There may be compatibility issues between the version of SAP and the version of Adobe Reader installed.
  User Permissions: The user may not have the necessary permissions to access the Adobe Reader application.
  SAP GUI Settings: The settings in the SAP GUI may not be configured to use Adobe Reader for PDF viewing.
  
  Solutions:
  
  Install Adobe Reader: Ensure that Adobe Reader is installed on the client machine. You can download it from the official Adobe website.
  Check Path Configuration:
  
  Go to the SAP GUI options.
  Navigate to Options > SAP GUI > PDF Viewer.
  Ensure that the path to the Adobe Reader executable is correctly set. The typical path is something like C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe.
  
  
  Update SAP GUI: Make sure you are using a compatible version of SAP GUI that works well with the installed version of Adobe Reader.
  Check User Permissions: Verify that the user has the necessary permissions to execute Adobe Reader.
  Use Alternative PDF Viewer: If Adobe Reader is not required, you can configure SAP to use another PDF viewer that is installed on your system.
  Reinstall Adobe Reader: If the application is installed but still not working, consider reinstalling Adobe Reader to fix any potential corruption.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to PDF viewing issues.
  System Requirements: Review the system requirements for both SAP GUI and Adobe Reader to ensure compatibility.
  User Documentation: Refer to the SAP user documentation for detailed instructions on configuring PDF viewers.
  
  If the issue persists after trying the above solutions, it may be helpful to consult with your IT department or SAP support for further assistance.