How To Fix PDFVIEWER007 - Generating the HTML Viewer as an alternative failed

SAP Error Message - Details

• Message type: E = Error

• Message class: PDFVIEWER - PDF Viewer

• Message number: 007

• Message text: Generating the HTML Viewer as an alternative failed

What causes this issue?

The R/3 System could not address the Adobe interfaces provided for R/3
integration. As an alternative, the system then tried to display the
PDF document in the HTML Viewer. This attempt also failed. The system
could not display the HTML Control.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message PDFVIEWER007 - Generating the HTML Viewer as an alternative failed ?

  The SAP error message PDFVIEWER007 indicates that there was a failure in generating the HTML viewer as an alternative to the PDF viewer. This error typically occurs when there are issues related to the rendering of PDF documents in the SAP system.
  Causes:
  
  Missing or Incorrect Configuration: The HTML viewer may not be properly configured in the SAP system.
  Browser Compatibility: The browser being used may not support the HTML viewer or may have settings that prevent it from functioning correctly.
  Network Issues: There may be network-related issues that prevent the HTML viewer from accessing necessary resources.
  SAP Notes: There may be known issues or bugs that have been addressed in SAP Notes that are not yet applied to your system.
  Authorization Issues: The user may not have the necessary authorizations to access the HTML viewer.
  System Performance: High load on the SAP system or insufficient resources may lead to failures in generating the viewer.
  
  Solutions:
  
  Check Configuration: Ensure that the HTML viewer is correctly configured in the SAP system. This may involve checking settings in transaction codes like SICF (Internet Communication Framework) or SPRO (SAP Reference IMG).
  Browser Settings: Test the HTML viewer in different browsers or check the current browser settings. Ensure that JavaScript is enabled and that there are no extensions blocking the viewer.
  Network Check: Verify that there are no network issues affecting the connection to the SAP server or any required resources.
  Apply SAP Notes: Check for relevant SAP Notes that address this issue. You can search for notes related to PDF and HTML viewer issues in the SAP Support Portal.
  User Authorizations: Ensure that the user has the necessary authorizations to access the HTML viewer. This may involve checking roles and permissions in the user profile.
  System Performance: Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or scheduling heavy tasks during off-peak hours.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for more details on configuring and troubleshooting the HTML viewer.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the PDFVIEWER007 error in your SAP system.