How To Fix P2564 - Error when determining work schedule

SAP Error Message - Details

• Message type: E = Error

• Message class: P2 - Messages for HR Time Management

• Message number: 564

• Message text: Error when determining work schedule

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message P2564 - Error when determining work schedule ?

  The SAP error message P2564, which states "Error when determining work schedule," typically occurs in the context of time management or personnel administration when the system is unable to determine the work schedule for an employee. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes of Error P2564
  
  
  Missing or Incorrect Work Schedule: The employee may not have a valid work schedule assigned, or the assigned work schedule may not be correctly configured.
  
  
  Date Issues: The date for which the work schedule is being determined may fall outside the validity period of the work schedule.
  
  
  Employee Master Data: There may be issues with the employee's master data, such as missing infotypes (e.g., infotype 0007 - Planned Working Time).
  
  
  Organizational Assignment: The employee's organizational assignment may not be correctly set up, leading to issues in determining the work schedule.
  
  
  Time Management Configuration: There may be configuration issues in the time management settings, such as incorrect work schedule rules or absence types.
  
  
  Collective Agreements: If the employee is covered by a collective agreement, there may be specific rules that are not being met.
  
  
  Solutions to Error P2564
  
  
  Check Work Schedule Assignment:
  
  Go to the employee's master data and verify that a valid work schedule is assigned.
  Ensure that the work schedule is active and correctly configured.
  
  
  
  Review Validity Dates:
  
  Check the validity dates of the work schedule and ensure that the date for which the schedule is being determined falls within this range.
  
  
  
  Verify Employee Master Data:
  
  Ensure that all relevant infotypes are correctly filled out, especially infotype 0007 (Planned Working Time) and infotype 0001 (Organizational Assignment).
  
  
  
  Check Organizational Assignment:
  
  Confirm that the employee's organizational assignment is correct and that they belong to the appropriate organizational unit.
  
  
  
  Review Time Management Configuration:
  
  Check the configuration settings in the time management module to ensure that all rules and settings are correctly defined.
  
  
  
  Consult Collective Agreements:
  
  If applicable, review any collective agreements that may affect the employee's work schedule and ensure compliance.
  
  
  
  Related Information
  
  Transaction Codes: You may use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check and update employee information.
  Infotypes: Familiarize yourself with relevant infotypes, especially those related to work schedules and time management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or updates.
  Documentation: Refer to SAP documentation for detailed information on work schedule configuration and time management processes.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in SAP HR and time management.