How To Fix OT764 - OCS Package &1: EPS file is not signed

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 764

• Message text: OCS Package &1: EPS file is not signed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OT764 - OCS Package &1: EPS file is not signed ?

  The SAP error message OT764 indicates that an EPS (Extended Package Structure) file associated with an OCS (Online Correction Support) package is not signed. This can occur during the installation or update of SAP components when the system checks for the integrity and authenticity of the package.
  Cause:
  
  Unsigned EPS File: The EPS file that is part of the OCS package has not been signed, which is a requirement for the installation process to ensure that the package is from a trusted source.
  Corrupted Download: The package may have been corrupted during the download process, leading to the absence of a valid signature.
  Incorrect Package Version: The version of the package being used may not match the expected version for the system, leading to signature verification issues.
  
  Solution:
  
  Re-download the Package: Ensure that you download the OCS package again from the SAP Service Marketplace or the appropriate source. Make sure to use a stable internet connection to avoid corruption during the download.
  Check for Updates: Verify if there are any updates or patches available for the OCS package that may resolve the issue.
  Verify Package Integrity: After downloading, check the integrity of the package using checksums or other verification methods provided by SAP.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide guidance on how to handle unsigned packages and may offer a signed version if available.
  Use SAP Notes: Search for relevant SAP Notes that may address this specific error. SAP Notes often contain solutions or workarounds for known issues.
  
  Related Information:
  
  SAP Service Marketplace: This is the primary source for downloading SAP packages and updates. Ensure you have the correct access rights.
  SAP Notes: Use the SAP Support Launchpad to search for notes related to OCS packages and EPS files. You can use keywords like "OT764" or "EPS file not signed."
  System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the OT764 error and successfully install or update the OCS package.