How To Fix /OSP/MSG371 - Approver Details for Leave Request ID : &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /OSP/MSG -

• Message number: 371

• Message text: Approver Details for Leave Request ID : &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /OSP/MSG371 - Approver Details for Leave Request ID : &1 not found ?

  The SAP error message /OSP/MSG371 Approver Details for Leave Request ID : &1 not found typically indicates that the system is unable to find the approver details for a specific leave request. This can occur due to several reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Missing Approver Assignment: The approver for the leave request may not be assigned in the system.
  Incorrect Leave Request ID: The Leave Request ID provided may be incorrect or does not exist in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems.
  Authorization Issues: The user may not have the necessary authorizations to view the approver details.
  Configuration Issues: There may be configuration issues in the workflow or leave management settings.
  
  Solutions:
  
  
  Check Approver Assignment:
  
  Verify that the approver is correctly assigned to the employee in the system. This can usually be done in the employee's master data or organizational management settings.
  
  
  
  Validate Leave Request ID:
  
  Ensure that the Leave Request ID you are using is correct. You can check the leave request in the relevant transaction (e.g., PTARQ for leave requests).
  
  
  
  Review Workflow Configuration:
  
  Check the workflow configuration for leave requests to ensure that the approver determination logic is correctly set up.
  
  
  
  Check User Authorizations:
  
  Ensure that the user trying to access the approver details has the necessary authorizations. This may involve checking roles and permissions in the user profile.
  
  
  
  Data Synchronization:
  
  If the system is integrated with other systems (like HR or external systems), ensure that data synchronization is functioning correctly.
  
  
  
  Consult with IT Support:
  
  If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PTARQ (Leave Request) and POWL (Process Object Worklist) for managing leave requests and workflows.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to leave management and workflow configuration for additional insights.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /OSP/MSG371. If the problem continues, further investigation may be required, possibly involving SAP support.