How To Fix OQ_E269 - Clearing house determination failed for at least one card transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 269

• Message text: Clearing house determination failed for at least one card transaction

What causes this issue?

In the payment card inbound interface the system tries to determine an
appropriate Clearing House for each payment card transaction record.
For at least one of the transactions no Clearing House could be
determined.

System Response

The system uploaded the faulty transaction(s) into a 'DUMMY' table.
It will not be included in Clearing House settlement processing unless
the error is resolved and the Clearing House could be successfully
determined.

How to fix this error?

Please start the payment card transaction overview report 'ROIREDTF' to
list the faulty transactions.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E269 - Clearing house determination failed for at least one card transaction ?

  The SAP error message OQ_E269, which states "Clearing house determination failed for at least one card transaction," typically occurs in the context of payment processing, particularly when dealing with credit card transactions. This error indicates that the system was unable to determine the appropriate clearing house for processing a card transaction.
  Causes:
  
  Configuration Issues: The clearing house may not be properly configured in the SAP system. This could include missing or incorrect settings in the payment processing configuration.
  Missing Master Data: The necessary master data for the card transaction, such as payment methods or clearing house details, may be incomplete or missing.
  Transaction Data Issues: The specific transaction data may not meet the criteria required for the clearing house determination, such as invalid card types or unsupported currencies.
  System Errors: There may be temporary system issues or bugs that prevent the clearing house from being determined correctly.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the clearing house in the SAP system. Ensure that all necessary parameters are set correctly.
  Navigate to the relevant configuration areas in SAP (e.g., SPRO) and check the settings for payment processing and clearing houses.
  
  
  
  Review Master Data:
  
  Ensure that all relevant master data is complete and accurate. This includes checking the payment methods, customer/vendor master records, and any other related data.
  Make sure that the card types being used are supported by the configured clearing houses.
  
  
  
  Analyze Transaction Data:
  
  Review the specific transaction that triggered the error. Check for any anomalies in the transaction data, such as unsupported currencies or invalid card details.
  If possible, try to replicate the transaction with corrected data to see if the error persists.
  
  
  
  Consult Logs and Documentation:
  
  Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the failure.
  Review SAP documentation or notes related to payment processing and clearing house determination for any known issues or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above areas, consider reaching out to SAP support for assistance. They may have additional insights or patches available for known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide guidance on clearing house configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SLG1 for logs, and any specific transaction codes related to payment processing.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.