How To Fix OQ_E268 - At least one system check for payment card transactions failed

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 268

• Message text: At least one system check for payment card transactions failed

What causes this issue?

In the payment card inbound interface the system performs checks on
each payment card transaction record.
For at least one of the transactions a system check failed.

System Response

The system uploaded the faulty transaction(s).
However it will not be included in Clearing House settlement
processing unless the error is resolved.

How to fix this error?

Please start the payment card transaction overview report 'ROIREDTF' to
investigate the error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E268 - At least one system check for payment card transactions failed ?

  The SAP error message OQ_E268, which states "At least one system check for payment card transactions failed," typically occurs during the processing of payment card transactions in SAP systems. This error indicates that one or more validation checks related to the payment card transaction have not been met, which prevents the transaction from being processed successfully.
  Causes:
  
  Invalid Payment Card Information: The payment card details entered may be incorrect or incomplete (e.g., wrong card number, expiration date, or CVV).
  Card Type Restrictions: The payment card type may not be supported or allowed for the transaction.
  Transaction Limits: The transaction may exceed predefined limits set for payment card transactions (e.g., maximum amount).
  Configuration Issues: There may be issues with the configuration of the payment processing settings in SAP.
  Fraud Detection Rules: The transaction may have triggered fraud detection rules that prevent processing.
  Inactive Payment Method: The payment method associated with the transaction may be inactive or not properly configured.
  
  Solutions:
  
  Verify Payment Card Details: Ensure that all payment card information is entered correctly, including the card number, expiration date, and CVV.
  Check Card Type: Confirm that the payment card type being used is accepted by the system and is configured correctly in SAP.
  Review Transaction Limits: Check if the transaction amount exceeds any limits set in the system and adjust accordingly.
  Configuration Review: Review the configuration settings for payment processing in SAP to ensure they are set up correctly.
  Fraud Detection Settings: If applicable, review the fraud detection settings to see if the transaction is being flagged incorrectly.
  Payment Method Status: Ensure that the payment method being used is active and properly configured in the system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Logs: Review transaction logs or error logs in SAP to gather more details about the specific checks that failed.
  User Documentation: Refer to user documentation or training materials related to payment processing in SAP for guidance on proper procedures.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.