How To Fix OQ_E065 - The entered payment card number is wrong.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 065

• Message text: The entered payment card number is wrong.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E065 - The entered payment card number is wrong. ?

  The SAP error message OQ_E065, which states "The entered payment card number is wrong," typically occurs during the processing of payment transactions involving credit or debit cards. This error indicates that the payment card number entered does not meet the expected format or validation criteria.
  Causes:
  
  Incorrect Card Number: The card number may have been entered incorrectly, such as mistyping digits or including invalid characters.
  Invalid Card Format: The card number may not conform to the expected format for credit card numbers (e.g., length, numeric only).
  Expired Card: The card may be expired, which can lead to validation errors.
  Unsupported Card Type: The card type may not be supported by the SAP system or the payment gateway being used.
  Configuration Issues: There may be issues with the configuration of the payment processing module in SAP, such as incorrect settings for payment methods.
  Validation Rules: The system may have specific validation rules that the entered card number does not satisfy.
  
  Solutions:
  
  Verify Card Number: Double-check the card number for accuracy. Ensure that it is entered without spaces or special characters.
  Check Card Type: Ensure that the card type (Visa, MasterCard, etc.) is supported by the system and that the correct card type is selected.
  Validate Expiry Date: Ensure that the card is not expired and that the expiry date is entered correctly.
  Review Configuration: Check the configuration settings in SAP for payment processing to ensure that they are set up correctly for the payment method being used.
  Consult Documentation: Refer to SAP documentation or support resources for specific validation rules related to payment card processing.
  Contact Support: If the issue persists, consider reaching out to SAP support or your system administrator for further assistance.
  
  Related Information:
  
  Payment Processing Configuration: Review the configuration settings in the SAP system related to payment processing, including payment methods and card validation rules.
  User Training: Ensure that users entering payment information are trained on the correct procedures for entering card details.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Testing: If possible, test with different card numbers (valid and invalid) to see how the system responds and to identify any patterns in the error occurrence.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.