How To Fix OQ_C311 - DBT information lost: &1/&2/&3

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_C - IS-Oil SSR : Message pool Fuels

• Message number: 311

• Message text: DBT information lost: &1/&2/&3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_C311 - DBT information lost: &1/&2/&3 ?

  The SAP error message "OQ_C311 DBT information lost: &1/&2/&3" typically indicates that there is a problem with the database transaction related to the order or delivery processing in SAP. This error can occur in various contexts, such as during the processing of sales orders, deliveries, or inventory management.
  Cause:
  
  Data Inconsistency: The error often arises due to inconsistencies in the database, such as missing or corrupted data related to the order or delivery.
  Database Locking Issues: If multiple processes are trying to access or modify the same data simultaneously, it can lead to locking issues that result in lost information.
  System Errors: Issues with the SAP system itself, such as bugs or misconfigurations, can also lead to this error.
  Transport Issues: If there are issues with the transport of data between different environments (e.g., development to production), it can lead to missing data.
  
  Solution:
  
  Check Database Consistency: Use transaction codes like SE11 or SE14 to check the database tables related to the order or delivery for inconsistencies.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Reprocess the Transaction: If the error occurred during a specific transaction, try to reprocess it after ensuring that all necessary data is present and correct.
  Database Lock Management: Use transaction SM12 to check for and resolve any database locks that may be causing the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches.
  System Restart: In some cases, a system restart may help clear temporary issues causing the error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE14 (Database Utility), SLG1 (Application Log), and SM12 (Lock Entries).
  SAP Notes: Regularly check for updates and patches related to your SAP version that may address known issues.
  Documentation: Review SAP documentation for best practices in managing orders and deliveries to avoid data inconsistencies.
  
  By following these steps, you should be able to diagnose and resolve the "OQ_C311 DBT information lost" error in SAP.