How To Fix OIO853 - &1 service lines referenced in document flow not found

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 853

• Message text: &1 service lines referenced in document flow not found

What causes this issue?

When converting service lines for Remote Logistics Management Rentals,
some service lines were referenced in the document flow table but have
been deleted from the database.

System Response

The conversion program cannot convert these lines.
The program log lists the relevant service lines.

How to fix this error?

The problem must be handled manually.
Under normal circumstances service lines are not deleted from the
database. One possible reason is that the service lines have been
archived.

Procedure for System Administrators

This does not require additional downtime. The problem can be handled
during normal operations.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIO853 - &1 service lines referenced in document flow not found ?

  The SAP error message OIO853 indicates that there are service lines referenced in the document flow that cannot be found. This typically occurs in the context of invoice processing, service entry sheets, or other related documents where service lines are expected to be linked but are missing or incorrectly referenced.
  Cause:
  
  Missing Service Lines: The service lines that are supposed to be linked to the document (like an invoice or service entry sheet) are not present in the system.
  Incorrect Document Flow: There may be an issue with the document flow where the service lines were not created or were deleted after the document was created.
  Data Inconsistency: There could be inconsistencies in the database or issues with the way the documents were processed.
  Configuration Issues: Incorrect configuration in the system related to service management or document flow settings.
  
  Solution:
  
  Check Document Flow: Review the document flow for the relevant document to identify which service lines are missing. You can do this by navigating to the document in question and checking the associated service lines.
  Recreate Missing Service Lines: If service lines are missing, you may need to recreate them. This can involve creating a new service entry sheet or adjusting the existing documents to ensure that all necessary service lines are present.
  Review Configuration: Check the configuration settings related to service management and document flow in SAP. Ensure that everything is set up correctly to allow for proper linking of service lines.
  Data Consistency Check: Run consistency checks in the system to identify and resolve any data inconsistencies. This may involve using transaction codes like SE11 or SE16 to check the relevant tables.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like ME23N (Display Purchase Order), ML81N (Service Entry Sheet), and MIRO (Invoice Verification) to navigate through the relevant documents.
  Documentation: Review SAP documentation related to service management and invoice processing for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the OIO853 error and implement a solution to resolve it.