How To Fix OD172 - No tickets found to process.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 172

• Message text: No tickets found to process.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD172 - No tickets found to process. ?

  The SAP error message OD172 "No tickets found to process" typically occurs in the context of SAP Solution Manager, particularly when dealing with incident management or service desk functionalities. This error indicates that the system could not find any tickets that match the criteria specified for processing.
  Causes:
  
  No Tickets Available: There are simply no tickets in the system that meet the selection criteria (e.g., status, priority, or other filters).
  Selection Criteria: The filters applied in the search criteria may be too restrictive, leading to no results being returned.
  Authorization Issues: The user may not have the necessary authorizations to view or process the tickets.
  System Configuration: There may be issues with the configuration of the Solution Manager or the underlying database that prevents ticket retrieval.
  Data Synchronization: If the tickets are supposed to be pulled from another system (like an external ticketing system), there may be synchronization issues.
  
  Solutions:
  
  Check Ticket Availability: Verify that there are indeed tickets in the system. You can do this by checking the ticketing module directly without any filters.
  Adjust Selection Criteria: Review and modify the selection criteria to ensure they are not too restrictive. Try broadening the filters to see if any tickets appear.
  User Authorizations: Ensure that the user has the necessary authorizations to view and process tickets. This may involve checking roles and permissions in the user profile.
  System Configuration: Review the configuration settings in SAP Solution Manager to ensure everything is set up correctly. This may involve checking the connection to the database or other related settings.
  Data Synchronization: If applicable, check the integration settings with external systems to ensure that data is being synchronized correctly. This may involve troubleshooting the middleware or integration layer.
  Consult Logs: Check the system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the official SAP documentation for Solution Manager and incident management to ensure that you are following best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.