How To Fix OD174 - Ticket &1 is assigned to nomination &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 174

• Message text: Ticket &1 is assigned to nomination &2.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD174 - Ticket &1 is assigned to nomination &2. ?

  The SAP error message OD174, which states "Ticket &1 is assigned to nomination &2," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Service Management (SM) modules. This error indicates that a service ticket (or incident) is linked to a specific nomination, and certain actions cannot be performed on the ticket due to this association.
  Cause:
  
  Ticket Assignment: The ticket you are trying to modify or delete is currently assigned to a nomination. This means that the ticket is part of a larger process or workflow that is dependent on the nomination.
  Workflow Restrictions: The system may have restrictions in place that prevent changes to tickets that are linked to nominations to maintain data integrity and ensure that processes are followed correctly.
  Status of the Ticket: The status of the ticket may also play a role. If the ticket is in a certain status (e.g., "In Progress" or "Completed"), it may not allow modifications.
  
  Solution:
  
  Check Ticket Assignment: Verify the assignment of the ticket to the nomination. You can do this by checking the details of the ticket in the SAP system.
  Unassign the Ticket: If appropriate, you may need to unassign the ticket from the nomination. This can typically be done by navigating to the ticket details and removing the association with the nomination.
  Change Ticket Status: If the ticket is in a status that prevents changes, consider changing the status to one that allows modifications, if your business process permits it.
  Consult Documentation: Review your organization's documentation or SAP help resources for specific procedures related to handling tickets and nominations.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in the relevant SAP module.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context.
  User Permissions: Ensure that you have the necessary permissions to modify or delete tickets and nominations in the system.
  Business Processes: Understand the business processes related to tickets and nominations in your organization, as these may dictate how you can interact with the data.
  
  By following these steps, you should be able to address the OD174 error and proceed with your work in SAP.