How To Fix OD073 - Ticket validation error: &1 &2 &3 &4. Check entries.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 073

• Message text: Ticket validation error: &1 &2 &3 &4. Check entries.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD073 - Ticket validation error: &1 &2 &3 &4. Check entries. ?

  The SAP error message OD073, which indicates a "Ticket validation error: &1 &2 &3 &4. Check entries," typically occurs in the context of SAP's Service Management or Customer Service modules. This error is related to the validation of service tickets or customer service requests, and it can arise due to various reasons. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Incorrect Ticket Data: The ticket may contain invalid or incomplete data, such as missing mandatory fields or incorrect values.
  Configuration Issues: There may be issues with the configuration of the service management module, such as incorrect settings for ticket types or statuses.
  Authorization Problems: The user may not have the necessary authorizations to perform the action related to the ticket.
  Business Rules Violations: The ticket may violate certain business rules or validations defined in the system.
  System Errors: There could be underlying system errors or inconsistencies in the database.
  
  Solutions:
  
  Check Ticket Data: Review the ticket for any missing or incorrect information. Ensure that all mandatory fields are filled out correctly.
  Review Configuration: Check the configuration settings for the service management module. Ensure that ticket types, statuses, and other relevant settings are correctly defined.
  User Authorizations: Verify that the user has the necessary authorizations to access and modify the ticket. If not, consult with your SAP security team to adjust the authorizations.
  Consult Business Rules: Review any business rules or validations that may apply to the ticket. Ensure that the ticket complies with these rules.
  Check System Logs: Look into the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) if the error is related to notifications.
  SAP Notes: Search for SAP Notes related to error OD073 in the SAP Support Portal. There may be specific notes addressing known issues or providing patches.
  Documentation: Review SAP documentation related to Service Management and Customer Service for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify and resolve the cause of the OD073 error in your SAP system.