How To Fix OD075 - A unique record for ticket &1 was not found. Enter more criteria.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 075

• Message text: A unique record for ticket &1 was not found. Enter more criteria.

What causes this issue?

The data that was entered on the initial screen retrived more than one
ticket record.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please enter as many fields as possible on the ticket initial screen,
such as Location ID, year, month, etc.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OD075 - A unique record for ticket &1 was not found. Enter more criteria. ?

  The SAP error message OD075, which states "A unique record for ticket &1 was not found. Enter more criteria," typically occurs in the context of SAP's Customer Service (CS) or Plant Maintenance (PM) modules when trying to retrieve or process a service ticket or maintenance order. This error indicates that the system could not find a unique record for the specified ticket number, which may be due to several reasons.
  Causes:
  
  Incorrect Ticket Number: The ticket number entered may be incorrect or does not exist in the system.
  Multiple Records: There may be multiple records that match the criteria provided, and the system cannot determine which one to use.
  Data Inconsistency: There may be inconsistencies or issues in the database that prevent the system from retrieving the correct record.
  Authorization Issues: The user may not have the necessary permissions to view the ticket or related records.
  Filters and Selection Criteria: The selection criteria used may be too broad or not specific enough, leading to multiple potential matches.
  
  Solutions:
  
  Verify Ticket Number: Double-check the ticket number you are entering to ensure it is correct and exists in the system.
  Add More Criteria: If the system indicates that there are multiple records, try to refine your search by adding more specific criteria (e.g., date ranges, status, or other relevant fields).
  Check for Duplicates: Investigate if there are duplicate records in the system that may be causing the issue. This may require assistance from your SAP administrator or support team.
  Review Authorizations: Ensure that you have the necessary authorizations to access the ticket. If not, contact your system administrator to review your access rights.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on the specific transaction or process you are working with.
  Contact Support: If the issue persists, consider reaching out to your SAP support team for further assistance. They may be able to provide insights into any underlying data issues or system configurations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to service tickets or maintenance orders, such as IW21 (Create Notification), IW22 (Change Notification), or IW23 (Display Notification).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the OD075 error and successfully retrieve the desired ticket information.