How To Fix OD075 - A unique record for ticket &1 was not found. Enter more criteria.

OD075 - Overview

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 075

• Message text: A unique record for ticket &1 was not found. Enter more criteria.

What causes this issue?

The data that was entered on the initial screen retrived more than one
ticket record.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please enter as many fields as possible on the ticket initial screen,
such as Location ID, year, month, etc.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OD075 - A unique record for ticket &1 was not found. Enter more criteria. ?

  The SAP error message OD075, which states "A unique record for ticket &1 was not found. Enter more criteria," typically occurs in the context of SAP's Customer Service (CS) or Plant Maintenance (PM) modules when trying to retrieve or process a service ticket or maintenance order. This error indicates that the system could not find a unique record for the specified ticket number, which may be due to several reasons.
  Causes:
  
  Incorrect Ticket Number: The ticket number entered may be incorrect or does not exist in the system.
  Multiple Records: There may be multiple records that match the criteria provided, and the system cannot determine which one to use.
  Data Inconsistency: There may be inconsistencies or issues in the database that prevent the system from retrieving the correct record.
  Authorization Issues: The user may not have the necessary permissions to view the ticket or related records.
  Filters and Selection Criteria: The selection criteria used may be