How To Fix OA764 - SAP ArchiveLink (internal error in document viewer at selection prompt)

OA764 - Overview

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 764

• Message text: SAP ArchiveLink (internal error in document viewer at selection prompt)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

OA764 - Details

• The SAP error message OA764, which indicates an "internal error in document viewer at selection prompt," typically occurs in the context of SAP ArchiveLink when there is an issue with the document viewer or the configuration of the ArchiveLink system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  
  Configuration Issues: The ArchiveLink configuration may not be set up correctly, leading to issues when trying to view documents.
  Document Viewer Problems: The document viewer (such as the SAP Document Viewer or an external viewer) may not be functioning properly or may not be compatible with the document type.
  Missing or Corrupted Documents: The document being accessed may be missing, corrupted, or not properly indexed in the ArchiveLink system.
  Authorization Issues: The user may not have the necessary authorizations to access the document or the ArchiveLink functionality.
  Network Issues: Connectivity problems between the SAP system and the ArchiveLink server or document storage could