How To Fix OA764 - SAP ArchiveLink (internal error in document viewer at selection prompt)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 764

• Message text: SAP ArchiveLink (internal error in document viewer at selection prompt)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA764 - SAP ArchiveLink (internal error in document viewer at selection prompt) ?

  The SAP error message OA764, which indicates an "internal error in document viewer at selection prompt," typically occurs in the context of SAP ArchiveLink when there is an issue with the document viewer or the configuration of the ArchiveLink system. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The ArchiveLink configuration may not be set up correctly, leading to issues when trying to view documents.
  Document Viewer Problems: The document viewer (such as the SAP Document Viewer or an external viewer) may not be functioning properly or may not be compatible with the document type.
  Missing or Corrupted Documents: The document being accessed may be missing, corrupted, or not properly indexed in the ArchiveLink system.
  Authorization Issues: The user may not have the necessary authorizations to access the document or the ArchiveLink functionality.
  Network Issues: Connectivity problems between the SAP system and the ArchiveLink server or document storage could lead to this error.
  
  Solutions:
  
  Check Configuration: Verify the ArchiveLink configuration settings in transaction OAC0 (ArchiveLink Administration) to ensure that everything is set up correctly.
  Test Document Viewer: Ensure that the document viewer is functioning properly. You can test it by trying to open different document types or using a different viewer if available.
  Document Integrity: Check the integrity of the documents stored in ArchiveLink. You can use transaction OAC3 to check the status of the documents.
  User Authorizations: Review the user roles and authorizations to ensure that the user has the necessary permissions to access the documents.
  Check Logs: Look at the SAP application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Network Connectivity: Ensure that there are no network issues affecting the connection between the SAP system and the ArchiveLink server.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  Documentation: Review the official SAP documentation for ArchiveLink and the document viewer for any specific configuration or troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the OA764 error in SAP ArchiveLink.