How To Fix OA762 - SAP ArchiveLink (no document viewer opened)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 762

• Message text: SAP ArchiveLink (no document viewer opened)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA762 - SAP ArchiveLink (no document viewer opened) ?

  The SAP error message OA762 ("No document viewer opened") typically occurs in the context of SAP ArchiveLink when attempting to view documents that are stored in the archive. This error indicates that the system is unable to open the document viewer that is required to display the archived documents.
  Causes:
  
  Missing Document Viewer: The document viewer application (such as SAP GUI or a third-party viewer) is not installed or not properly configured on the user's machine.
  Incorrect Configuration: The ArchiveLink settings may not be correctly configured in the SAP system, leading to issues in document retrieval.
  Network Issues: There may be network connectivity issues preventing the document viewer from accessing the archived documents.
  User Authorizations: The user may not have the necessary authorizations to access the document viewer or the archived documents.
  Browser Compatibility: If using a web-based viewer, there may be compatibility issues with the browser being used.
  
  Solutions:
  
  
  Install/Configure Document Viewer:
  
  Ensure that the appropriate document viewer is installed on the client machine. For SAP GUI, ensure that it is properly configured to handle document viewing.
  If using a web-based viewer, ensure that the necessary plugins or extensions are installed.
  
  
  
  Check ArchiveLink Configuration:
  
  Verify the ArchiveLink configuration in the SAP system. This includes checking the settings in transaction OAC0 (ArchiveLink Administration) to ensure that the document types and storage systems are correctly set up.
  
  
  
  Network Troubleshooting:
  
  Check for any network issues that may be preventing access to the document viewer or the archived documents. Ensure that firewalls or security settings are not blocking access.
  
  
  
  User Authorizations:
  
  Review the user roles and authorizations to ensure that the user has the necessary permissions to access the document viewer and the archived documents.
  
  
  
  Browser Settings:
  
  If using a web-based viewer, try using a different browser or updating the current browser to the latest version. Check for any browser settings that may be blocking the viewer from opening.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (ArchiveLink Administration), OAC3 (Display Archive), and OAC2 (Archive Management).
  Documentation: Refer to SAP Help documentation for ArchiveLink for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.