How To Fix OA747 - SAP ArchiveLink (document format is unknown/not readable)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 747

• Message text: SAP ArchiveLink (document format is unknown/not readable)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA747 - SAP ArchiveLink (document format is unknown/not readable) ?

  The SAP error message OA747 indicates that the system is unable to read or recognize the document format of an archived document in SAP ArchiveLink. This can occur for several reasons, including unsupported file formats, missing or misconfigured document converters, or issues with the ArchiveLink configuration itself.
  Causes of OA747 Error
  
  
  Unsupported Document Format: The document format may not be supported by the ArchiveLink system. For example, if the document is in a proprietary format that does not have a corresponding viewer or converter in SAP.
  
  
  Missing Document Converter: If the necessary document converter (e.g., for PDF, TIFF, etc.) is not installed or configured correctly, the system will not be able to process the document.
  
  
  Configuration Issues: There may be issues with the ArchiveLink configuration, such as incorrect settings in the ArchiveLink administration or missing entries in the content repository.
  
  
  Corrupted Document: The document itself may be corrupted or not properly archived, leading to issues when trying to access it.
  
  
  File Extension Mismatch: The file extension may not match the actual content type of the document, causing the system to misinterpret the format.
  
  
  Solutions to OA747 Error
  
  
  Check Document Format: Verify that the document format is supported by SAP ArchiveLink. If it is not, consider converting the document to a supported format.
  
  
  Install/Configure Document Converters: Ensure that the necessary document converters are installed and configured correctly in the SAP system. This may involve checking the settings in transaction OAC0 (ArchiveLink Administration).
  
  
  Review ArchiveLink Configuration: Check the configuration of the content repository in transaction OAC0. Ensure that all settings are correct and that the content repository is properly linked to the document types you are trying to access.
  
  
  Test Document Integrity: Check if the document can be opened outside of SAP. If it cannot, it may be corrupted and need to be replaced with a valid version.
  
  
  Check File Extensions: Ensure that the file extension matches the actual content type of the document. If there is a mismatch, rename the file with the correct extension.
  
  
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OAC0 (ArchiveLink Administration), OAC3 (Content Repository), and OAC2 (Document Types).
  Documentation: Review SAP documentation on ArchiveLink for detailed information on supported formats and configuration guidelines.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the OA747 error in SAP ArchiveLink.