How To Fix OA745 - SAP ArchiveLink (internal error in document viewer during display)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 745

• Message text: SAP ArchiveLink (internal error in document viewer during display)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA745 - SAP ArchiveLink (internal error in document viewer during display) ?

  The SAP error message OA745 indicates an internal error in the document viewer when trying to display documents in SAP ArchiveLink. This error can occur due to various reasons, including configuration issues, problems with the document storage system, or issues with the document viewer itself.
  Causes:
  
  Configuration Issues: Incorrect settings in the ArchiveLink configuration can lead to errors when trying to display documents.
  Document Viewer Problems: The document viewer may not be properly installed or configured, or it may be incompatible with the version of SAP you are using.
  Network Issues: Connectivity problems between the SAP system and the document storage system can cause display errors.
  Document Format Issues: The document format may not be supported by the viewer, or the document may be corrupted.
  Authorization Issues: The user may not have the necessary permissions to view the document.
  
  Solutions:
  
  Check Configuration: Verify the ArchiveLink configuration settings in transaction OAC0. Ensure that the document types and storage systems are correctly configured.
  Document Viewer Installation: Ensure that the document viewer is correctly installed and configured. Check for any updates or patches that may be required.
  Network Connectivity: Test the network connection between the SAP system and the document storage system. Ensure that there are no firewalls or network issues blocking access.
  Document Format: Check the format of the document you are trying to view. Ensure it is supported by the document viewer and not corrupted.
  User Authorizations: Verify that the user has the necessary authorizations to access and view the documents. Check the roles and permissions assigned to the user.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like OAC0 (ArchiveLink Administration) and OAC3 (Document Management) to manage and troubleshoot ArchiveLink settings.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Refer to the official SAP documentation for ArchiveLink and the document viewer for more detailed troubleshooting steps and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the OA745 error in SAP ArchiveLink.