How To Fix OA748 - SAP ArchiveLink (storage system database problem during display)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 748

• Message text: SAP ArchiveLink (storage system database problem during display)

What causes this issue?

An error was reported by the partner system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The reason for the error cannot be eliminated from the application.
Please inform your system administrator / content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA748 - SAP ArchiveLink (storage system database problem during display) ?

  The SAP error message OA748 indicates a problem with the ArchiveLink storage system, specifically related to a database issue when trying to display archived documents. This error can occur due to various reasons, including configuration issues, database connectivity problems, or issues with the ArchiveLink storage system itself.
  Causes of OA748 Error
  
  Database Connectivity Issues: The ArchiveLink storage system may not be able to connect to the database where the archived documents are stored.
  Configuration Errors: Incorrect configuration settings in the ArchiveLink settings or the storage system can lead to this error.
  Storage System Problems: The storage system itself may be down or experiencing issues, preventing access to the archived documents.
  Document Not Found: The specific document you are trying to access may not exist in the storage system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access the archived documents.
  
  Solutions
  
  
  Check Database Connectivity:
  
  Ensure that the database server is up and running.
  Verify that the connection parameters (host, port, username, password) are correctly configured in the ArchiveLink settings.
  
  
  
  Review ArchiveLink Configuration:
  
  Go to the ArchiveLink administration (transaction OAC0) and check the configuration of the storage system.
  Ensure that the storage system is correctly defined and that all necessary parameters are set.
  
  
  
  Check Storage System Status:
  
  Verify that the storage system is operational. If it is down, restart the system or contact your system administrator for assistance.
  
  
  
  Document Existence:
  
  Confirm that the document you are trying to access is indeed archived and exists in the storage system.
  Use transaction OAWD to check the archive documents.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the ArchiveLink documents. Check the user roles and permissions.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  OAC0: ArchiveLink Administration
  OAWD: Archive Document Display
  SLG1: Application Log
  
  
  
  SAP Documentation: Refer to the official SAP documentation for ArchiveLink for detailed configuration and troubleshooting steps.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.