How To Fix OA198 - SAP ArchiveLink (error in storage system)

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 198

• Message text: SAP ArchiveLink (error in storage system)

What causes this issue?

A request was to be sent to a content server.
The content server could not process the request correctly.

System Response

A general error was reported by the content server.
The error could not be traced by the content server.

How to fix this error?

The error cannot be corrected from the application.
Please contact your system administrator/content server administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA198 - SAP ArchiveLink (error in storage system) ?

  The SAP error message OA198 indicates that there is an issue with the ArchiveLink storage system. This error typically arises when the system is unable to access or interact with the storage system where documents are archived. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Configuration Issues: The ArchiveLink storage system may not be configured correctly in the SAP system.
  Network Issues: There may be network connectivity problems between the SAP system and the storage system.
  Storage System Unavailability: The storage system may be down or not reachable due to maintenance or other issues.
  Authorization Problems: The user or the system may not have the necessary permissions to access the storage system.
  Document Format Issues: The document being archived may be in an unsupported format or corrupted.
  Database Issues: There may be issues with the database that stores the ArchiveLink data.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the ArchiveLink storage system in transaction code OAC0. Ensure that the storage system is correctly defined and active.
  Test Connectivity: Use tools like ping or telnet to check the network connectivity between the SAP system and the storage system.
  Check Storage System Status: Ensure that the storage system is operational. If it is down, coordinate with the relevant team to bring it back online.
  Review Authorizations: Check the user authorizations for accessing the ArchiveLink storage system. Ensure that the necessary roles and permissions are assigned.
  Validate Document Formats: Ensure that the documents being archived are in a supported format and are not corrupted.
  Database Check: If there are database issues, work with your database administrator to resolve them.
  
  Related Information:
  
  Transaction Codes: 
  
  OAC0: ArchiveLink Storage System Configuration
  OAC3: ArchiveLink Document Management
  
  
  SAP Notes: Check for relevant SAP Notes that may address specific issues related to ArchiveLink and the OA198 error.
  Logs and Traces: Review the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide additional context.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.