How To Fix O9828 - Underdelivery tolerance of &1 % has been exceeded by delivery item &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: O9 - IS-Oil: TD - Scheduling, loading, delivery confirmation

• Message number: 828

• Message text: Underdelivery tolerance of &1 % has been exceeded by delivery item &2 &3

Self-Explanatory Message

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• What is the cause and solution for SAP error message O9828 - Underdelivery tolerance of &1 % has been exceeded by delivery item &2 &3 ?

  The SAP error message O9828 indicates that the underdelivery tolerance for a delivery item has been exceeded. This typically occurs during the delivery process when the quantity of goods being delivered is less than the quantity that was ordered, and the underdelivery tolerance percentage set in the system has been surpassed.
  Cause:
  
  Underdelivery Tolerance Setting: Each material or item can have an underdelivery tolerance percentage defined in the material master or in the purchasing info record. If the delivered quantity is less than the ordered quantity and exceeds this tolerance, the error will be triggered.
  Delivery Quantity: The actual quantity being delivered is significantly lower than the ordered quantity, which may happen due to stock shortages, production issues, or other logistical problems.
  Configuration Issues: The underdelivery tolerance may be set too low for the specific business process or item.
  
  Solution:
  
  Check the Delivery Quantity: Review the delivery document to see the quantities being delivered and compare them with the ordered quantities.
  Adjust Underdelivery Tolerance: If the underdelivery tolerance is too strict for your business needs, consider adjusting it in the material master or purchasing info record. This can be done by:
  
  Navigating to the material master (Transaction Code: MM02) and adjusting the underdelivery tolerance in the purchasing view.
  Alternatively, you can adjust the tolerance in the purchasing info record (Transaction Code: ME12).
  
  
  Modify Delivery Quantity: If the underdelivery is acceptable, you can modify the delivery quantity to match the ordered quantity within the allowed tolerance.
  Consult with Stakeholders: If the underdelivery is due to a legitimate reason (e.g., stock shortages), consult with relevant stakeholders (e.g., procurement, production) to determine the best course of action.
  Create a Partial Delivery: If the underdelivery is acceptable, you may need to create a partial delivery and ensure that the remaining quantity is delivered in a subsequent shipment.
  
  Related Information:
  
  Material Master: The material master contains various settings, including underdelivery tolerances, which can be adjusted based on business requirements.
  Purchasing Info Record: This record can also define tolerances for specific vendors and materials.
  Delivery Processing: Understanding the delivery process in SAP can help in troubleshooting and resolving issues related to delivery quantities.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  
  By following these steps, you should be able to resolve the O9828 error and proceed with the delivery process.