How To Fix NHCF_MAPPING013 - Internal ID &1 and external ID &2 are related to different cases

SAP Error Message - Details

• Message type: E = Error

• Message class: NHCF_MAPPING - Messages for service enablement layer in HCF

• Message number: 013

• Message text: Internal ID &1 and external ID &2 are related to different cases

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message NHCF_MAPPING013 - Internal ID &1 and external ID &2 are related to different cases ?

  The SAP error message NHCF_MAPPING013 indicates that there is a mismatch between the internal ID and external ID in the context of case management, specifically in the handling of cases in the SAP system. This error typically arises when the system is trying to map or relate two identifiers that are expected to refer to the same case but do not.
  Cause:
  
  Data Mismatch: The internal ID and external ID refer to different cases in the system. This could happen due to data entry errors, incorrect mappings, or issues during data migration.
  Configuration Issues: There may be configuration settings in the case management module that are not set up correctly, leading to mismatches.
  System Bugs: Occasionally, bugs in the SAP system or in custom developments can lead to this type of error.
  
  Solution:
  
  Verify IDs: Check the internal ID and external ID in the system to ensure they are correctly assigned to the same case. You can do this by querying the database or using transaction codes related to case management.
  Correct Data: If you find that the IDs are indeed pointing to different cases, you will need to correct the data. This may involve updating the records in the database or correcting the mappings in the configuration.
  Check Configuration: Review the configuration settings for case management to ensure that they are set up correctly. This may involve checking the mapping settings or any custom logic that handles case identification.
  Consult Documentation: Refer to SAP documentation or notes related to case management and error NHCF_MAPPING013 for any specific guidance or patches that may address the issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version of SAP you are using.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for case management, such as NHCF for case handling.
  SAP Notes: Search for SAP Notes related to NHCF_MAPPING013 for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the NHCF_MAPPING013 error and implement a solution to resolve it.