How To Fix NHCF_MAPPING013 - Internal ID &1 and external ID &2 are related to different cases

NHCF_MAPPING013 - Overview

• Message type: E = Error

• Message class: NHCF_MAPPING - Messages for service enablement layer in HCF

• Message number: 013

• Message text: Internal ID &1 and external ID &2 are related to different cases

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message NHCF_MAPPING013 - Internal ID &1 and external ID &2 are related to different cases ?

  The SAP error message NHCF_MAPPING013 indicates that there is a mismatch between the internal ID and external ID in the context of case management, specifically in the handling of cases in the SAP system. This error typically arises when the system is trying to map or relate two identifiers that are expected to refer to the same case but do not.
  
  Cause:
  
  Data Mismatch: The internal ID and external ID refer to different cases in the system. This could happen due to data entry errors, incorrect mappings, or issues during data migration.
  
  Configuration Issues: There may be configuration settings in the case management module that are not set up correctly, leading to mismatches.
  System Bugs: Occasionally, bugs in the SAP system or in custom developments can lead to this type of error.
  
  
  Solution:
  
  Verify IDs: Check the internal ID and external ID in the system to ensure they are correctly assigned to the same case. You