How To Fix NHCF_MAPPING011 - External BPEG ID &1 references more than one internal case number

SAP Error Message - Details

• Message type: E = Error

• Message class: NHCF_MAPPING - Messages for service enablement layer in HCF

• Message number: 011

• Message text: External BPEG ID &1 references more than one internal case number

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message NHCF_MAPPING011 - External BPEG ID &1 references more than one internal case number ?

  The SAP error message NHCF_MAPPING011 indicates that there is an issue with the mapping of external BPEG IDs to internal case numbers in the SAP system. Specifically, this error occurs when a single external BPEG ID is found to reference multiple internal case numbers, which is not allowed in the system.
  Cause:
  
  Data Duplication: The external BPEG ID may have been incorrectly assigned to multiple internal case numbers due to data entry errors or issues during data migration.
  Configuration Issues: There may be a misconfiguration in the mapping settings between external and internal identifiers.
  Integration Problems: If the system is integrated with other applications or databases, inconsistencies in data synchronization can lead to this error.
  
  Solution:
  
  
  Data Review: Check the database or the relevant tables to identify the external BPEG ID in question and see which internal case numbers it is referencing. This can often be done using SQL queries or SAP transaction codes that allow you to view the mappings.
  
  
  Data Correction: Once you identify the conflicting internal case numbers, you will need to determine which one is correct and update the mapping accordingly. This may involve:
  
  Deleting or correcting the incorrect mappings.
  Ensuring that each external BPEG ID is uniquely mapped to a single internal case number.
  
  
  
  Configuration Check: Review the configuration settings in the SAP system to ensure that the mapping rules are set up correctly. This may involve checking the relevant customizing settings in the SAP system.
  
  
  Integration Validation: If the data is coming from an external system, validate the data flow and ensure that the external system is not sending duplicate or incorrect mappings.
  
  
  Testing: After making corrections, perform tests to ensure that the error does not reoccur and that the mappings are functioning as expected.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SE16 or SE11 to view the relevant database tables and check the mappings.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review the SAP documentation related to case management and BPEG ID mappings for best practices and guidelines.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.