How To Fix NAA064 - Update data not determined (customer condition level)

SAP Error Message - Details

• Message type: E = Error

• Message class: NAA - Subsequent settlement (Purchasing)

• Message number: 064

• Message text: Update data not determined (customer condition level)

What causes this issue?

The update data (business volume data) for condition level "Customer"
could not be determined for the item in the settlement document because
of an error.

System Response

The update is not carried out.

How to fix this error?

Please note previous messages. Rectify the problems and repeat the
program run, as the data is required for operative updating.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NAA064 - Update data not determined (customer condition level) ?

  The SAP error message NAA064, which states "Update data not determined (customer condition level)," typically occurs in the context of pricing and condition records in SAP. This error indicates that the system was unable to find the necessary update data for a specific customer condition record during the pricing procedure.
  Causes:
  
  Missing Condition Records: The most common cause is that there are no condition records defined for the specific customer, material, or pricing condition type.
  Incorrect Condition Type: The condition type being used may not be set up correctly or may not be relevant for the transaction.
  Pricing Procedure Issues: The pricing procedure assigned to the sales document may not include the necessary condition types or may not be configured correctly.
  Customer Master Data: The customer master data may not be complete or may not have the necessary information for pricing.
  Sales Area Configuration: The sales area (Sales Organization, Distribution Channel, Division) may not be correctly configured or may not match the condition records.
  
  Solutions:
  
  
  Check Condition Records: 
  
  Go to the transaction code VK11 (Create Condition) or VK12 (Change Condition) to verify if the condition records exist for the relevant customer and material.
  Ensure that the condition records are maintained for the correct sales area.
  
  
  
  Review Pricing Procedure:
  
  Check the pricing procedure assigned to the sales document type in the configuration (transaction code V/08).
  Ensure that the necessary condition types are included in the pricing procedure.
  
  
  
  Verify Customer Master Data:
  
  Use transaction code XD03 to display the customer master data and ensure that all relevant information is filled out, especially in the sales area data.
  
  
  
  Check Sales Area Configuration:
  
  Ensure that the sales area is correctly set up and that it matches the condition records. You can check this in the configuration settings for sales and distribution.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the pricing procedure to identify where the determination process is failing. This may require technical expertise.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or notes related to pricing and condition records for any specific guidance or updates that may address the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  VK11, VK12, VK13 (Condition Records)
  V/08 (Pricing Procedure)
  XD03 (Customer Master Data Display)
  
  
  
  SAP Notes: 
  
  Check SAP Notes for any known issues or patches related to pricing and condition records.
  
  
  
  SAP Community: 
  
  Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  
  By following these steps, you should be able to identify and resolve the cause of the NAA064 error in your SAP system.