How To Fix /MVA/AMT_CALLBM012 - Bonus-malus cannot be loaded

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMT_CALLBM -

• Message number: 012

• Message text: Bonus-malus cannot be loaded

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMT_CALLBM012 - Bonus-malus cannot be loaded ?

  The SAP error message /MVA/AMT_CALLBM012 Bonus-malus cannot be loaded typically occurs in the context of the Bonus-Malus system, which is used in insurance and other financial applications to adjust premiums based on the claim history of a customer. This error indicates that the system is unable to load the bonus-malus data for a specific reason.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the bonus-malus tables that prevent the system from loading the required information.
  Configuration Issues: Incorrect configuration settings in the Bonus-Malus module could lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the bonus-malus data.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the application server.
  Missing Customizing: Required customizing settings for the Bonus-Malus functionality may not be properly set up.
  
  Solutions:
  
  Check Data Consistency: Verify the integrity of the bonus-malus data in the relevant tables. Look for any missing or inconsistent entries.
  Review Configuration: Ensure that the Bonus-Malus configuration is correctly set up in the system. This includes checking the customizing settings in transaction SPRO.
  User Authorizations: Confirm that the user encountering the error has the necessary authorizations to access the bonus-malus data.
  Technical Troubleshooting: Investigate any technical issues, such as database connectivity or application server problems. Check system logs for any related error messages.
  Customizing Settings: If there are specific customizing settings required for the Bonus-Malus functionality, ensure they are correctly configured.
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes such as SPRO for configuration, SE11 for data dictionary, and SE16 for table data.
  SAP Notes: Search for SAP Notes related to the error message or the Bonus-Malus functionality. SAP Notes often provide patches or additional guidance for known issues.
  Documentation: Review the SAP documentation for the Bonus-Malus module to ensure all necessary steps have been followed during setup.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.