How To Fix /MVA/AMC_BM_MSG837 - Bonus-malus cannot be changed, cert. acc. to comp. ins. law issued

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMC_BM_MSG -

• Message number: 837

• Message text: Bonus-malus cannot be changed, cert. acc. to comp. ins. law issued

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMC_BM_MSG837 - Bonus-malus cannot be changed, cert. acc. to comp. ins. law issued ?

  The SAP error message /MVA/AMC_BM_MSG837 indicates that a bonus-malus (a system used in insurance to adjust premiums based on the claim history) cannot be changed because a certificate has already been issued according to the company insurance law. This typically occurs in the context of managing insurance policies and their associated bonuses or penalties based on the insured's claim history.
  Cause:
  
  Certificate Issued: The primary reason for this error is that a certificate related to the bonus-malus system has already been issued. Once a certificate is generated, the system locks the bonus-malus status to maintain compliance with insurance regulations.
  Regulatory Compliance: Insurance laws often require that once a certificate is issued, the terms cannot be altered to prevent manipulation of the insurance premium or benefits.
  
  Solution:
  
  Review Certificate Status: Check if the certificate related to the bonus-malus has indeed been issued. If it has, you will need to determine if it is necessary to issue a new certificate or if the existing one can be amended.
  Consult with Compliance: If changes are necessary, consult with your compliance or legal department to understand the implications of changing the bonus-malus status after a certificate has been issued.
  Revoke or Cancel Certificate: If permissible, you may need to revoke or cancel the existing certificate before making changes to the bonus-malus. This process will depend on your organization's policies and the legal framework governing insurance in your jurisdiction.
  System Configuration: Ensure that the system is configured correctly to handle such scenarios. If this is a recurring issue, it may be worth reviewing the business processes and system settings related to bonus-malus management.
  
  Related Information:
  
  Documentation: Refer to SAP documentation related to the specific module you are using (e.g., SAP for Insurance) for detailed guidance on managing bonus-malus systems.
  User Roles: Ensure that the user attempting to make changes has the appropriate permissions to do so, as certain actions may be restricted based on user roles.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context or solutions.
  Training: Consider training for users involved in managing insurance policies to ensure they understand the implications of issuing certificates and changing bonus-malus statuses.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP support for further assistance.