How To Fix MTG_EMAIL018 - Virus Scanner in system is not configured. Rejecting content changes.

SAP Error Message - Details

• Message type: E = Error

• Message class: MTG_EMAIL - E-Mail API Messages

• Message number: 018

• Message text: Virus Scanner in system is not configured. Rejecting content changes.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MTG_EMAIL018 - Virus Scanner in system is not configured. Rejecting content changes. ?

  The SAP error message MTG_EMAIL018 indicates that the virus scanner in the SAP system is not configured properly, which leads to the rejection of content changes. This error typically occurs when the system is set up to scan email attachments or other content for viruses, but the necessary configuration for the virus scanner is missing or incorrect.
  Cause:
  
  Virus Scanner Not Configured: The virus scanner has not been set up in the SAP system.
  Incorrect Configuration: The existing configuration for the virus scanner is incorrect or incomplete.
  Missing Virus Scanner Software: The required virus scanner software is not installed on the server where the SAP system is running.
  Network Issues: There may be network issues preventing the SAP system from communicating with the virus scanner.
  
  Solution:
  To resolve the MTG_EMAIL018 error, follow these steps:
  
  
  Check Virus Scanner Installation:
  
  Ensure that a compatible virus scanner is installed on the server where the SAP system is running.
  
  
  
  Configure the Virus Scanner:
  
  Go to the SAP system and configure the virus scanner settings. This can typically be done in transaction code SCOT (SAPconnect) or SICF (HTTP Service Hierarchy Maintenance).
  Ensure that the virus scanner is correctly defined in the SAP system settings.
  
  
  
  Update the Profile Parameters:
  
  Check the instance profile parameters related to the virus scanner. You may need to set parameters like rfc/enable and rfc/trace to ensure proper communication with the virus scanner.
  
  
  
  Test the Configuration:
  
  After configuring the virus scanner, test the setup by sending an email with an attachment to see if the error persists.
  
  
  
  Check Logs:
  
  Review the SAP system logs (transaction SM21) and the virus scanner logs for any additional error messages that could provide more context on the issue.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for your specific version and the virus scanner you are using for detailed configuration steps.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP support or your system administrator for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Virus Scanner Compatibility: Ensure that the virus scanner you are using is compatible with your version of SAP.
  Security Policies: Review your organization's security policies regarding email and content scanning to ensure compliance with best practices.
  
  By following these steps, you should be able to resolve the MTG_EMAIL018 error and ensure that your SAP system is properly configured to handle virus scanning.