How To Fix MTG_EMAIL017 - Malicious email template content has been rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: MTG_EMAIL - E-Mail API Messages

• Message number: 017

• Message text: Malicious email template content has been rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MTG_EMAIL017 - Malicious email template content has been rejected ?

  The SAP error message MTG_EMAIL017 indicates that the system has detected potentially malicious content in an email template, leading to its rejection. This is a security measure to protect users and systems from harmful content that could be embedded in emails.
  Cause:
  
  Malicious Content Detection: The email template may contain links, scripts, or other elements that are flagged as potentially harmful.
  Security Policies: The system's security settings may be configured to reject any content that does not meet certain safety criteria.
  Improper Formatting: The email template might have formatting issues or use unsupported HTML/CSS that triggers the security filters.
  
  Solution:
  
  Review the Email Template: Check the content of the email template for any suspicious links, scripts, or formatting that could be considered malicious.
  Simplify Content: Remove any complex HTML, JavaScript, or external links that may be causing the rejection. Use plain text or simple HTML formatting.
  Check Security Settings: If you have access, review the security settings in your SAP system to understand what content is being flagged and adjust as necessary.
  Consult Documentation: Refer to SAP documentation or support resources for guidelines on creating compliant email templates.
  Test with Different Content: Create a new email template with minimal content to see if it gets accepted. Gradually add elements back to identify what triggers the rejection.
  
  Related Information:
  
  SAP Notes and Documentation: Check for any SAP Notes related to email template security and best practices.
  User Roles and Permissions: Ensure that the user creating or modifying the email template has the appropriate permissions.
  System Logs: Review system logs for additional details on why the email template was rejected, which may provide more context for troubleshooting.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you suspect a false positive in the security filtering.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully create and send email templates in SAP.