How To Fix MTG_EMAIL002 - Error during sending of the E-Mail

SAP Error Message - Details

• Message type: E = Error

• Message class: MTG_EMAIL - E-Mail API Messages

• Message number: 002

• Message text: Error during sending of the E-Mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MTG_EMAIL002 - Error during sending of the E-Mail ?

  The SAP error message MTG_EMAIL002, which indicates "Error during sending of the E-Mail," typically arises when there is an issue with the email configuration or the email sending process within the SAP system. Here are some common causes, potential solutions, and related information:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect SMTP server address, port number, or authentication details.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  Email Address Format: The email address being used may be incorrectly formatted or invalid.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Email Client Configuration: If the email client (like Outlook) is not set up properly or is experiencing issues, it may affect the sending of emails.
  
  
  SAP Notes: There may be specific SAP Notes that address known issues or bugs related to email sending.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify the SMTP node settings, including the SMTP server address, port, and authentication details.
  Ensure that the settings match those provided by your email service provider.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Validate Email Addresses:
  
  Check the format of the email addresses being used. Ensure they are valid and correctly formatted.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking user roles and permissions.
  
  
  
  Review SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address the specific error or provide patches.
  
  
  
  Check Logs:
  
  Review the application logs (transaction code SLG1) for more detailed error messages that can provide insights into the issue.
  
  
  
  Test Email Sending:
  
  Use transaction code SOST to check the status of sent emails and see if there are any errors logged there.
  
  
  
  Contact IT Support:
  
  If the issue persists, consider reaching out to your IT support team or SAP Basis team for further assistance.
  
  
  
  Related Information:
  
  SAPconnect: This is the component responsible for sending emails from SAP systems. Familiarity with its configuration and administration is essential for troubleshooting email issues.
  Transaction Codes:
  
  SCOT: For configuring SAPconnect.
  SOST: For monitoring sent emails.
  SLG1: For checking application logs.
  
  
  SAP Notes: Regularly check for updates or patches that may resolve known issues related to email sending.
  
  By following these steps, you should be able to identify and resolve the MTG_EMAIL002 error in your SAP system.